Refund & Delivery Policy

Last updated: 27 May 2026

SlayKeys sells digital goods. Because they are delivered instantly and cannot be "returned" once revealed, this Policy sets out exactly how delivery works and when a refund or replacement applies. It forms part of our Terms of Service.

1. Delivery

• Most orders are delivered automatically and instantly inside the bot or Mini App. Some are completed by an operator within a short window after payment.
• If an order is not delivered due to a problem on our side, we will redeliver it or, if we cannot, issue a full refund. This is your primary remedy for any delivery failure.
• Delivery time estimates are guidance, not guarantees.

2. "Dead on arrival" key warranty

For products delivered as activation keys, we replace or refund a key that fails on first use. To help us verify a dead-on-arrival key:

• A screen recording of the activation attempt — started before you reveal the key and showing the failure — is the strongest evidence and gets you the fastest, guaranteed resolution.
• If you do not have a recording, we still review other reasonable evidence, such as an error screenshot or message, on a case-by-case basis. A recording is preferred, not the only way to be helped.

These warranty terms are also shown, and must be accepted, at the moment you reveal a key. This evidence requirement is an anti-fraud measure and does not limit any non-excludable statutory rights you may have as a consumer for a genuinely faulty product.

3. Codes, gift cards and top-ups

For gift cards, in-game currency, Telegram Stars/Premium, and similar items, the order is considered delivered once the code, credit, or confirmation is shown to you or applied to the target you provided. Please check and redeem it promptly. Always follow any redemption instructions (for example, the correct account region) — items that fail because of how or where you redeemed them are not eligible for a refund.

4. When refunds do not apply

Subject to your statutory rights (Section 5), refunds are not available for:

• change of mind after delivery has begun;
• incorrect details you provided (e.g. wrong @username, wrong region, wrong account);
• failure to meet a product's stated requirements or compatibility you did not check;
• items already used, redeemed, or partially consumed;
• action taken by a third-party platform against your account because of how you used a product.

5. Your statutory rights (EU/UK consumers)

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance purchase. Because our products are digital content delivered immediately, when you confirm an order you expressly request immediate delivery and acknowledge that you lose your right of withdrawal/cancellation once delivery has begun (EU Directive 2011/83/EU Art. 16(m); UK Consumer Contracts Regulations 2013 reg. 37). This does not affect your rights if a product is faulty or not as described, and nothing in this Policy removes mandatory consumer-protection rights you have where you live.

6. How refunds are issued

Where a refund is due, we issue it as SlayKeys store credit or to the original payment method. For card payments, refunds are made to the original card where the card scheme requires it; approved card refunds are typically returned within 5–10 business days, and store-credit refunds are applied immediately. Crypto refunds are calculated at the value of the original payment and may be returned as store credit; we are not responsible for exchange-rate movement between payment and refund.

7. Chargebacks and disputes

If something is wrong, contact support first — we resolve almost everything quickly, and if an order was not delivered as described you will get a full redelivery or refund. Reaching out first is always faster than a payment dispute. If a dispute is opened, we will respond to it with our records of delivery and of your acceptance of these terms at checkout; genuine issues are always honoured.

8. How to request help

Contact us within 7 days of the order — via the in-app support chat, by email at contact@slaykeys.com, or through @slaykeys_bot — and include your order ID and any evidence you have (such as an activation recording or error screenshot). We will review it promptly.